How The Telebank Call Center Operates As A Socio-technical System?

Running head : TELABANK CALL CENTRE ORGANIZATIONAL STRUCTUREHow the Tele entrust impose Centre operates as aSocio- adept system AbstractThis analysis the organizational social system of the Telebank Call Centre to commiserate the amalgamation of the social and the technical elements involved . The various types of social and technical reassures that are predominate in the send for centre poseur of the Telebank are scrutinized to understand the nature of the organizational structure Lastly , the then evaluates the conceptual value and benefits of the using the metaphor that considers the Telebank Call Centre as a Socio Technical MachineTelebanking is an innovative electronic solution to banking that assists the bank to offer more services to the bank customers and meet their demands expeditiously through a wider area of interaction over shout and internet . The Telabank call centers , also called the telephone banking center , alter the bank processes like funds transfer , loan payments , gold transactions etc .

by providing a widespread support to chase the customer queries and requests over phone (Mandelbaum 2004 . Owing to the nature of business line , such Telebank call centers are seen as socio-technical systems , where technology is employ in parallel with specific social and organizational strategies to control production . The Telabank is a perfect example of integrated conjectural understanding of the way social and technological norms are feature to form a model of structural control . The Telabank model institutionalizes control through technology and the control is further exercised by bureaucratic rules . The bureaucratic control prevalent in the Telabank call centre...If you want to get a full essay, order it on our website: Orderessay

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