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Friday, February 15, 2013

Customer Service

Customer service is the seekt of any and every business. Without dandy client service a gild will turn over customers and spend more to gain new ones. The cost to generate outstanding customer service far outweighs the cost to step in a customer. I chose to do my customer service report card on a local nates store. I have frequented this store many times and have been more topic with Target than their com coddleitors.
I develop several things about Target to be positive experiences. The store is always clean and in order. This includes the dressing beas, the shelves, the racks, the snack bar, and even the restrooms. By keeping their full(a) store clean they are setting the image of a more upscale department store as compared to about of their competitors.
Target normally has a large variety of items in most of their departments. The shelves are stocked well and very orderly and orderly. When they have an item on trade they make authoritative there is an abundance of the item as to not carry out prior to the sale end. One of the major pet peeves of customers is to go to a store to purchase a sale item and it is not in stock. The money they would have salvage from purchasing the item on sale can be lost by the drive to the store only to find they do not have the item.

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This could cause a customer to take their business to a competitor that makes sure items are in stock.
Another positive about Target is the dexterity to recognize an employee. Their employees wear red polo shirts and tan pants and overly have name tags. Have you ever asked someone a question in a store only to hear the response I dont work here.? To a customer that is embarrassing. By having employees wear a uniform it helps to happen upon the employees from the customers and avoid mistakenly asking another customer for information. A uniform helps to not only give the customer presumption that the employee is knowledgeable about the store and its products but it also puts the companys reputation behind the employee as...If you want to get a full essay, order it on our website: Orderessay



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