Human Resources Practices

A companys human resource is a core competency that competitors cannot copy, and the exclusively one that can produce output whose value is great than the sum of its parts. Employee satisfaction has a strong connection to customer satisfaction.

Prior to the Industrial Revolution, skilled craftspeople had a major risk in the quality of their products because their families living depended on the sale of those products. Frederick W. Taylor changed the craftsmanship concept. He concluded that a factory should be managed on a scientific basis; however his system, upon which much of modern manufacturing is intentional, failed to solve the knowledge and creativity of the workforce. The Taylor system was the key force derriere the explosive economic development of the 20th century, as it dramatically improved productivity. Total Quality and many opposite pioneers of scientific management have provided a new focus on the role of people in work.

Human Resource Management (HRM) consists of activities designed to provide for and coordinate all the people of an organization. These include find the organizations human resource needs; recruiting, selecting, development, counseling, and rewarding employees; acting as a liaison between unions and government organizations; and handling other matters concerning employee eudaimonia. HRM seeks to build a high performance workplace and moderate an environment for quality excellence.

Leading practices include promoting teamwork and skill sharing across work units and

locations; designing work and jobs to promote cooperation, initiative, empowerment, innovation, and the organizations culture; empowering individuals and teams; developing effective performance management systems, compensation, and reward and recognition approaches; empowering individuals and teams; effectively managing hiring and career progression processes; investing in training and discipline; motivating employees; maintaining a work environment conducive to the well-being and growth of all employees; and monitoring the effectiveness of HR practices along with measuring employee satisfaction.

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