Taking Charge

Spring 2001 Career Services Alumnus in the Spotlight: Michael Pagliaro front to experiencing vision loss, Michael Pagliaro earned his livelihood from working as a carpenter, laborer and in construction. Now a customer supporter representative at The following Manhattan Corporation, he looks forward to continue success in his current impersonate and, eventually, to advancing his passage at the fraternity.

I knew that Lighthouse career counselors really publicize you to assume a job, Michael recalls, and they did. Michael began working at Chase later on completing coursework at the Lighthouse Career Center, which operates in connector with the New York State Commission for the Blind and Visually Handicapped. Initially, he sought office scientific disciplines training, which included an assessment of his computer knowledge. Subsequently, he enrolled in the Lighthouse customer renovation training program.

I knew that Lighthouse career counselors really push you to get a job, Michael recalls, and they did. He and another Lighthouse consumer are now diligent with Chases customer service department in Hicksville, Long Island. He commutes day-to-day via public transportation from his home in Hollis, Queens.

Kim OConnor, employment specialist with the Lighthouse in Queens and Long Island, worked with Michael to differentiate a placement opportunity, and to facilitate the transition to his new career. microphone has shown great initiative as headspring as skill in his new work environment, she notes. He really cute the job, and his performance reflects that. Michael began working with Chase full-time last fall, and has already received his first raise. He reports that his experiences with the companys management staff, as well as with his colleagues, have been very positive.

Michaels vision loss, caused by diabetic retinopathy, obligates it difficult to see details. Adaptive equipment, however, enables him to make the most of his remain sight. To facilitate his work, Chase provided Michael with a large computer monitor, whirr Text (large-print software) and a closed-circuit television set. Positive feedback ? on both his performance and product knowledge ? has added to his job satisfaction.

The company has been very helpful, Michael says, and my coworkers are a great team.



We enjoy all(prenominal) other and have very good working relationships. Michael handles a wide range of customer inquiries on a daily basis, including credit card disputes, product sales, rewards programs and other Chase services. This position requires a great deal of knowledge about Chase offerings, as well as the ability to communicate well. In preparation, Michael memorized a great deal of information, which he effectively shares with customers. Although it takes him just about longer to research information due to his vision impairment, he has consistently met ? or exceeded ? the requirements of his position; customers are pleased with the service they receive.

Michael offers some advice to others seeking career services: If you have to make a drastic career change, give yourself time. Hang in there and be patient while youre learning. Once youve master new skills and like what youre doing, youll know its all worthwhile.

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